How do fiction writers research non-Googlable answers?

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If a fiction writer needs, for example, inside information on the protocol of a local police department, or the department of children and family services - or any such institution where the procedure manuel is not publicly available, how is the research done? If a writer finds someone who works in the field they need information on, does the writer pay that person to answer their questions? If so, how is the fee calculated - is there a standard of any kind?

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Thanks to websites like Quora, "shrinking the internet", we can consolidate our uses for many websites into one, and be provided with a greater collective pool, that allows us to ask those experience questions here.

If all else fails, use the telephone. Problem solved. The end.